News and reports

If you want to know a bit more about us and what we achieved over the past year, then this is the document for you : our annual report for 2019/2020

Since early April, we have been listening to people's stories about lockdown. We wanted to understand how they have been coping.

Last year, we published a report about Autism services in Kent for children and young people.

We had heard from people about a whole range of issues including a lack of information and support for children and families.

Recently we have revisited six Community Mental Health clinics to see what changes have been made since our first reports.

We spoke to 128 patients and 25 carers.

When you get older, you may need to have care in your home. Many people consider moving into Extra Care Housing which ensures you have your own home but care and support is available should you need it. We wanted to know what you may want.

With the commissioning landscape across Kent & Medway changing, we have been working to ensure the voice of patients is heard clearly by decision makers.

We’ve been working with the Kent Physical Disability Forum for over a year now to help improve the wheelchair service for thousands of people in Kent.

NHS Trusts all over Kent come to Healthwatch regularly seeking guidance on how to involve patients, carers and families more constructively in their services.  In this report, we discuss patient experience.

That's the question we asked ourselves when we visited Tunbridge Wells Hospital recently.

Thanks to you, we have been able to improve people's experience of being discharged from hospital in North Kent.

What have we done with your voice between April 2019 and March 2020?

We hear about the difficulties families face when accessing support for their children who may be autistic. We wanted to explore the issues in more detail and gather more feedback about services for children and young people who have autism.