Our staff

Healthwatch Kent Manager- Robbie

The Healthwatch manager provides strategic leadership to ensure that the local Healthwatch meets its statutory obligations and can evidence improvements to services by engaging with communities and stakeholders from across the area and using that feedback to inform and influence commissioners and providers. 

Stakeholder and Impact Manager - Bisi

The Stakeholder Impact Manager works to align existing networks and forums with a place-based approach to health and social care. Their role involves deepening local relationships and increasing links within communities. It will unite Healthwatch attendance at Quality Committees with local-based approaches to drive improvement in health and social care outcomes.

Projects and engagement officers – Emmanuel and Lee

The Projects and Engagement Officers will help deliver Healthwatch's public engagement in Kent, gathering experiences of health and social care through various techniques and coordinating volunteers' activities. 

They generate reports and recommendations for improvements based on the insights and feedback gathered from the public to represent the communities of Kent. Reports may range from large-scale projects to short spotlight-style reports.

Operational Manager – Marianne

The Operational Manager will be responsible for overseeing operational activities, quality assurance processes, and system improvements across the contract. 

They monitor performance, advise the manager on performance indicators, and lead in contract-wide delivery of information and signposting function.  Additionally, they lead for safeguarding and will oversee the Intelligence team function.

Support, Intelligence and Research (SIR) Oliver and Lynn

The SIRs team are the Information and Signposting experts and provide administrative support to projects, answering calls and emails, recording information in databases, and promoting awareness at events.

They play a crucial role in gathering and processing feedback from members of the public making initial contact with Healthwatch.

Intelligence Lead – Lois

The Intelligence Lead manages our storage and use of consumer experience data to shape change in health and social care. They will create analytics, insight dashboards, and reports to illustrate findings to stakeholders. They will bring creativity to storytelling and improve the Intelligence team's resources. 

Intelligence Officer- Shimran

The Intelligence Officer works closely with Engagement team, and ICT and Data Manager to translate public feedback into themed reports and evidence that can be shared to influence improvements in future service development and delivery.

The Intelligence Officer works closely with Engagement team, and ICT and Data Manager to translate public feedback into themed reports and evidence that can be shared to influence improvements in future service development and delivery.