Healthwatch Kent have been working alongside the NHS in Kent and Medway to improve referral services.
This report shows a summary of the main issues the public are facing with the current referral service, and what we hope the Electronic Optimisation Referral System (EROS) will address.
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We will be returning to Kent hospitals in November 2024 to track the progress made on our recommendations by the new referral system and the difference it is making to patients.