Primary care work
Locally, Healthwatch Kent has been working with the Primary Care Delegation of Kent and Medway NHS. As part of that, four surveys by the ICB will be available until the 3rd of September to enable you to have your say.
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Optometry
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Pharmacy
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Dentistry
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General practice
Healthwatch Kent is exploring some of the issues related to the above through their role in Kent Medway Voice, particularly with the Older Persons Forums (OPF) and are very keen to hear your views.
Recently Healthwatch Kent published multiple reports regarding our work in primary care.
What people have told us about dentistry:
This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent Medway Voice about their experiences of primary care dentistry from November 2022 to April 2023.
The below shows themes that arose across 34 separate pieces of feedback.
Downloads
What people have told us about general practice:
This report presents the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of general practice from November 2022 to April 2023.
Below shows what themes showed up across 210 separate pieces of feedback.
As most feedback was from people who contacted us proactively, it was more likely to be negative. Of the feedback received, 13% was positive, 14% mixed and 73% negative or suggestions for improvement.
Downloads
What people have told us about pharmacy:
This report summarises the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of pharmacies from November 2022 to April 2023.
The image shows the themes that showed up across 18 pieces of feedback.
As much of the feedback came from people who contacted us proactively, there was a bias towards negative feedback, however 28% of the feedback received was positive in sentiment.
