Commissioners respond to our GP report

News - 13 May 2019

In March we published a report detailing all the feedback we had heard from Kent residents about GP services.

We heard powerful personal stories from people all over Kent. 

394 of the stories were negative compared to 129 positive tales.  The feedback raised a number of clear themes including 

•Waiting times & difficulties getting an appointment
•Quality of treatment
•Staff attitudes & customer service
•Complications with referrals
•Medicine management
•GP closures & mergers

“I am hard of hearing and find using the telephone difficult, so I have to go into the surgery to make an appointment. I went 3 mornings in a row at 8:30am to get an appointment but it was fully booked.”

Kent resident

“I arrive at the surgery at 7:30am to try and get an appointment and there are already 19 people waiting”

Kent resident

Downloads

We asked all the Clinical Commissioning Groups, who commission and oversee GP services to respond to our report.  Swale CCG and Dartford Gravesham & Swanley CCH have yet to reply.  The other responses can be viewed below

Healthwatch Kent spotlight on GP services
Download (PDF 165 KB)
Kent & Medway STP response to GP report
Download (PDF 165 KB)
West Kent CCG response to GP report
Download (PDF 148 KB)
East Kent CCGs response to GP report
Download (PDF 259 KB)

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