Part of Healthwatch's role is to ensure the public are involved and listened to when services are being planned or changed.
We would encourage all organisations who are planning any changes to services to get in touch with us and involve us as early as possible. Contact Nicky on email@example.com
Many organisations have told us that the guidance on what they should and shouldn't do is not clear. With that in mind, we have created our Best Practice Guide to Consultations which explains the key stages that organisations must work through to ensure they are meeting their legal requirements.
Similarly we have created a guide for the public to explain what they can expect from consultations. Both guides are attached below.
To scruitinise consultations we have a trained group of volunteers who work with us to ensure public consultations follow the correct process. We have raised some questions around some Kent County Council consultations recently. Copies of the reports are also below.
Healthwatch Kent Best Practise Guide to Consultations
Healthwatch Kent Public Guide to Consultations
Health Visitors Consultation report
Older Persons Accomodation Consultation report