We welcome all complaints, compliments and comments. Your feedback will enable us to learn and improve our service.
The attached document has everything you need to know about how to make a complaint or compliment. It also outlines how we will handle you comments.
If you have a complaint about our Chief Executive, we have a slightly different process as you will need to direct this to the organisation which holds the Healthwatch Kent contract, Engaging Kent CIC. This process is also attached below.
Engaging Kent CIC Complaints Policy
Healthwatch Kent Complaints Policy